Refund & Refund Policy

MG Technologies Inc

At MG Technologies Inc, we specialize in delivering customized software solutions and mobile applications. Because each project is uniquely tailored to client requirements, our refund policy is designed to balance fairness with the realities of bespoke development.

1. General Principles

• All services are provided on a project‑by‑project basis with agreed scope, deliverables, and timelines.
• Refunds are not automatic; they are considered only under specific conditions outlined below.
• By engaging MG Technologies Inc, clients acknowledge and agree to this policy.

2. Non‑Refundable Services

• Consultation Fees: Initial discovery, requirement gathering, and strategy sessions.
• Customization Work: Any software or mobile app development initiated based on client specifications.
• Third‑Party Costs: Licensing, hosting, or API fees paid to external vendors on behalf of the client.
• Approved Milestones: Once a milestone is signed off by the client, it is considered delivered and non‑refundable.

3. Refund Eligibility

• Duplicate Payment: If a client is charged twice for the same service.
• Non‑Delivery: If MG Technologies Inc fails to deliver the agreed service within the specified timeline, and no extension or alternative arrangement is mutually agreed.
• Critical Defects: If the delivered software/app contains major defects that prevent core functionality, and MG Technologies Inc cannot resolve them within a reasonable timeframe.
• Service Cancellation by MG Technologies Inc: If we are unable to continue a project due to unforeseen internal reasons.

4. Refund Request Procedure

• Clients must submit a written request to info@mgtech.co.in within 7 calendar days of delivery or issue occurrence.
• The request must include: invoice number, project details, and clear reason for refund request.
• MG Technologies Inc will acknowledge receipt within 3 business days and provide a resolution within 10 business days.

5. Refund Method & Timeline

• Approved refunds will be processed via the original payment method.
• Processing time may vary depending on the bank/payment gateway, typically 7–14 business days.
• MG Technologies Inc is not responsible for delays caused by third‑party financial institutions.

6. Dispute Resolution

If a client disagrees with MG Technologies Inc’s decision regarding a refund, they may escalate the matter. All disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India. This jurisdiction clause ensures clarity and consistency in resolving legal matters.

7. Limitation of Liability

MG Technologies Inc’s liability is limited to the amount actually paid by the client for the disputed service. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our software or services.

8. Policy Updates

MG Technologies Inc reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately. Clients are encouraged to review the policy periodically.